Restaurant Booking Policy
Hart’s Kitchen is open between 12pm and 2.30pm, Monday to Saturday and 12pm to 9pm on Sunday.
We can seat up to 28 guests in the restaurant, but we are only able to accommodate so many guests within each half hour period in order to ensure that you receive the best level of service from us, and we do ask that once you have secured a reservation at a particular time that you adhere to that time.
If a reservation is made then the table is yours for a limited period. You will be advised on booking, but if you are unsure please ask a member of the team or call us on 0115 988 1900.
We would respectfully ask that you are ready to be seated at the time of your reservation. Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests.
It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team. We have a full list of allergens on our website or please request an copy when you arrive in the restaurant.
Tables are allocated on the day by the restaurant team and although we will do everything we can to allocate a table in your preferred area of the restaurant, we cannot always guarantee this.
The Hart’s team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.
As we have a limited amount of tables, we class a reservation of 7 and above as a group and we strongly recommended that groups reserve a table in advance by contacting the team directly.
We do require a £100 deposit for any table of 7 or more to secure the reservation. This is refundable if cancelled with 7 days’ notice.
We require a pre order for tables of 7 or more. Your guests can choose from a limited seasonal A la carte menu. This pre order must be returned 48 hours’ notice prior to your booking. (See link to pre order form – brand)
Group bookings are not permitted in the restaurant on a Saturday evening or throughout December.
The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.
Accordingly, the following applies:
1 For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.
2 We reserve the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice.