Need help or want to find out more about your visit? You should find all the information you need here in our Restaurant FAQ’s, but if there’s anything else, please get in touch.

What sort of restaurant are you?

Hart’s aims to provide a thoroughly professional blend of skilled service and modern British cooking in a stylish and comfortable interior with emphasis on simple but fantastic, fresh ingredients. Head chef Martin Sludds uses top quality ingredients, often locally sourced in simple striking combinations.

What awards do you have?

Recent awards and accolades include the following;

  • 2 AA rosettes for culinary excellence
  • Finalist for the Taste of Nottinghamshire Award
  • Recommended by Michelin Guide 2019
  • Mentioned in the Good Food Guide 2019
  • Hotel Restaurant of the Year – Midlands in the Food Awards 2018
  • Nottingham Cocktail Week – Best Cocktail
  • TripAdvisor Certificate of Excellence

How do diners send you feedback?

Diners can complete a feedback card which is presented with the bill.

We’d also be grateful if you would leave us a review on TripAdvisor about your dining experience:

Diners can also send us their feedback using our online feedback form.

What is the dress code?

Our dress code is smart-casual. Vests and flip-flops are regarded as inappropriate attire.

Are children/babies allowed in the restaurant?

We welcome well-behaved children in the restaurant, all we ask is that you are mindful of the other diners. Please do let us know if you require a high chair in advance so we can accommodate this.

We have baby changing facilities.

Dietary requirements?

We try to accommodate all dietary requirements, please inform us of any dietary requirements at the time of booking.

Do you have lift access?

Our restaurant is on the ground level and fully accessible.

How do I reserve a table?

Table reservations can be made online HERE. Alternatively, please call us on 0115 988 1900 or email [email protected]

Do you welcome walk-in guests?

We do, although please be aware that weekends are generally our busy period so we would suggest you ring in advance.

What is the maximum table size I can book?

The maximum table size is for six people. We are happy to work with larger groups but we will split the tables although keeping you together in the same section of the restaurant where possible.

What are you opening hours?

  • Monday to Thursday 7am – 9.30pm
  • Friday 7am – 10pm
  • Saturday 7.30am – 10pm
  • Sunday 7.30am – 9pm

What is the maximum capacity of the restaurant

We can seat 20 diners with an additional nine covers in the bar area for snacks or drinks.

Do you offer set menus?

We do offer set menus, these can vary by season.

Are there vegetarian dishes available?

Yes, we have options for vegetarians and other dietary requirements. Our chefs are also happy to cook you a bespoke dish according to your specific needs depending on ingredients available. Please let us know in advance. Read more HERE

Do you offer gluten free dishes?

Of course – find out more HERE

How long is my table held for?

If you have reserved a table, we will hold your table for up to 15 minutes before you arrive. Unfortunately, we are unable to hold a table for any longer, as we do get extremely busy at times and it would be unfair on other customers. We will try our best to accommodate you and provide an alternative table as soon as we can, but please understand that this may not always be easy. If you or your guests are running late, please inform the receptionist so that alternative arrangements can be made to accommodate your guests as soon as they arrive.

How do I cancel a reservation?

Please call 0115 988 1900 or email [email protected]

Do you offer cocktails?

We have an extensive cocktail menu and a talented bar team. Read about our award HERE.

Do you have WI-FI?

We offer free wi-fi for all our guests. Remember to follow-us on Facebook, Instagram and Twitter.

Do you have a wedding licence?

We no longer hold a license for wedding ceremonies.

Can I bring my own alcohol?

We do not offer a corkage service.

What time is breakfast served from?

Our breakfast is available Monday to Friday 7am-9.30am and 7.30am-10am Saturday, Sunday and Bank Holidays. It is open to hotel guests only. Non-hotel guests are welcome to join us for Brunch – view details HERE

Can I remove the service charge?

Of course. The service charge is discretionary.

Do you accept major credit cards?

We accept all major credit cards, including debit cards with Visa or Mastercard logos.

Do you offer Sunday lunch?

We serve a fabulous Sunday menu – find out more HERE

Do you have a private dining room?

We no longer have a private dining room.

Do you offer gift vouchers?

Gift vouchers are available to purchase online.

Do you offer military discounts?

We do not offer such discounts.

Do you have a cloakroom?

Yes – we can store coats for you while you dine.

Is smoking allowed?

We have a non-smoking policy throughout including e-cigarettes.

Do you have car parking?

We have very limited car parking at the hotel and it is prioritised for hotel guests staying overnight. If there are no spaces available parking is permitted on Park Row or NCP Mount Street is located only a 5-minute walk away. Ask our staff about discounts available at the NCP.

Can we come early for a drink?

Certainly – we have a bar with an extensive drinks and cocktail menu.

Do you allow dogs?

We do allow Assistance Dogs in the restaurant.

Do you offer the restaurant for exclusive use?

This depends on the time of year – please call the Restaurant Manager to discuss.

What If I am allergic to certain ingredients or have food intolerance?

Please advise on booking any food intolerances so we can ensure you dine with confidence.

Something wasn’t quite right, who can I speak to?

We’re sorry to hear that. Please do let us know if anything wasn’t quite right and we will do our best to sort it out. In the first instance, you should speak to the Restaurant Manager. If you feel you haven’t been heard, feel free to contact the general manager Adam Worthington on 0115 9881900.

I’ve been asked to pay a deposit, how do I pay the deposit for my reservation?

Please call 0115 988 1900 to provide your card details. Your card will not be charged unless you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 24 hours prior to the reservation. If this situation occurs, we reserve the right to charge your card £10 per person for ‘no show’. If you are booking over the phone for groups of 7 or more, you will be asked to provide credit/debit card details; without those details we will not be able to secure your reservation.

Do you offer Afternoon Tea?

We serve Afternoon Tea Monday to Saturday 3 until 4.30pm. View all the details HERE

I’m not that knowledgeable about wines, can you help?

We have a wonderful array of fine wines and our team will happily pair your wine with your meal.

I am raising funds for charity – could you offer your support?

Please send all requests to head office Hambleton Holdings PLC – email [email protected]

Who do I send press enquiries to?

Please contact our Marketing Manager Claire Jolliff on 0115 988 1900 or [email protected]

What can we do for a special occasion?

We do our best to ensure your visit is a memorable one and are happy to arrange Champagne on arrival if required. We are happy to discuss any other special requirements you may have.

Is there a local taxi service?

We can provide details of local taxi companies.

Reserve a Table

Food is available all day.

An à la carte menu is available for lunch and dinner, while a the snack menu is available all day.

Check Availability

Special Offers

Take a look at our special offers and packages.

View Special Offers

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