Do you have a brochure?
We have a brochure which we can mail upon request or alternatively you can view it HERE.
How can I contact the hotel?
Telephone: 0115 988 1900
Email: [email protected]
What’s the earliest I can check in?
Your room will be ready for you from 3pm on the day you’re due to arrive. Early check-in can be requested but not guaranteed.
Is there a latest check in time?
Reception is staffed 24/7, so you are free to check-in at any time of day. Please let reception know if you will be arriving after 11pm as the doors may be locked for security reasons.
What’s the latest I can check out?
Check out is by 12 noon on your agreed departure date. Late check out can be requested but not guaranteed.
What if I am returning late to the hotel?
The front door of the hotel is locked between 23.00 and 07.00. Your room key will open the front door of the hotel, the car park barrier and the door in from the car park. If for any reason it fails, the doorbell will summon the Night Manager.
Are you a dog-friendly hotel?
Dogs are welcome in the hotel, please read our policy HERE.
What is your smoking policy?
We do not permit smoking in the hotel. We do have smoking areas in the garden and courtyard.
Can anyone access the garden?
The garden is for residents only except for when we have special events. No drinks in the garden are permitted after 9.30pm in order to respect the privacy of guests in the Garden Rooms.
What do I do if I’m unhappy during my stay?
The first thing to do is speak to one of our team, who’ll be happy to put things right for you. Our friendly reception team are on hand 24 hours a day, 7 days a week.
Can we join your mailing list?
Sign-up to our e-newsletter to receive updates on our latest news, offers and events. You can unsubscribe at any time and we will not share your contact details with any third party.
Do you have special events?
Are you a modern hotel?
Nottingham based, Julian Marsh, the four-time winner of the Royal Institute of British Architects Award is responsible for the unique design of Hart’s Hotel. The hotel is a striking modern building situated on part of the old ramparts of Nottingham’s medieval castle. The build won a RIBA design award.
What facilities are provided for customers with disabilities?
We have specially-adapted rooms allowing easier access for customers with disabilities. Please view our accessibility statement HERE.
If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception for easy access.
Do you have a dress code?
There is no official dress code in either the hotel or the restaurant. We want you to feel completely at home.
Do you provide luggage room facilities?
We are able to store your luggage at Reception.
Planning a function?
We have function rooms available to privately hire for functions or parties, please contact Sally Thornhill or Event Manager on [email protected] or call 0115 988 1900 if you wish to find out more.
Do you provide leisure facilities?
We provide a small exercise room and we have a squash and tennis club located within walking distance of the hotel. We may be able to offer day passes for local gymnasiums with more facilities. Please ask at Reception for details.
Can you provide health and beauty treatments?
We can provide hairdressing and beauty treatments with a prior booking at various city centre locations within walking distance from the hotel. Please call Reception in advance to discuss your requirements and we will happily assist.
What can we do when we are in Nottingham?
We have maps of the city centre at Reception. If you would like to organise a tour guide we can easily organise that for you.
Making a booking
How do I know if my booking has been confirmed?
When you make a booking you’ll be given a booking reference; we’ll include this reference in your confirmation email too.
I haven’t received my email confirmation. What should I do?
Have you checked your spam filter? If it’s not there either, it looks like you’ve encountered a technical problem. Please call us on 0115 988 1900 for assistance.
How do I book a long stay?
Please call our team on 0115 988 1900 to make your booking.
Is my booking guaranteed?
Your credit card, debit card details provided at the time of booking guarantees your booking.
Are the rates shown on this website per person or per room?
Our rates are per room, per night. They include VAT. Meals are not included in the room price unless stated. When you book, we’ll give you a total price for the rooms and number of nights you’ve requested.
Do I have to give you my payment card details to confirm my booking?
We’ll need your card details to guarantee your booking. But don’t worry – all details are stored securely and we won’t charge you for cancellations providing they’re made 24 hours before you’re due to arrive. Please note: we normally only ask for your payment card details so that we can guarantee your booking, you will be asked to pay for your stay on departure and may pay with a different card if you wish.
Upon check-in you will be asked for your card that you will be intending to pay with for a pre-authorisation of the room rate plus £50 for extras (£100 per night for incidentals on a cash basis).
Are my card details safe?
Yes, this is a secure site, so all the details you enter as part of your booking are stored safely. You’ll see that this site uses a secure server and a high level of encryption.
Which payment methods do you accept?
We accept the following methods of payment:
Visa, American Express, Mastercard
Can I pay in advance or on arrival?
A credit or debit card is taken only to guarantee the booking. If you wish to pay in advance you must request a third party payment form.
I secured my booking with my credit/debit card, can I pay with cash on arrival?
This is permitted.
I have to depart the hotel early can I organise an express check-out?
Yes, this can be organised with reception upon check-in and the final invoice will be emailed after departure.
Will I receive a receipt?
You will be provided with a receipt upon check out and a copy of the invoice will be emailed once payment has been made.
I’ve lost the receipt for my stay, how can I get another copy?
We can issue you with another receipt. Please contact reception directly and we will email a copy immediately.
What is your cancellation policy?
A credit or debit card is required to secure your reservation. There will be no cancellation charge if a booking is cancelled before 3pm, the day prior to your date of arrival. If the booking is cancelled later, or in the case of a no-show, we reserve the right to charge the full amount. For groups of 5-8 rooms we require 7 days’ notice of cancellation and more than 8 rooms we require 14 days’ notice of cancellation.
How long will it take for my refund to be processed?
This can take up to 5 days depending on your bank.
How do I amend my booking?
If you would like to amend an existing booking, give us a call on 0115 988 1900 quoting your booking reference and we will be happy to help you.
How can I request a twin room online?
Enter your request in the special request section on the website and we will ensure you are allocated a twin room. Alternatively, please give our reception team a call directly on 0115 988 1900.
How sure can I be that I’m getting your lowest rates when I book direct?
You are guaranteed the best available rate when you book direct. Take a look at our online special offers for some great packages which offer savings.
Are the rates shown on your website per person or per room?
Our rates are per room, per night. They include VAT. Meals are not included in the room price unless stated.
Do you guarantee privacy in our room?
Hanging your ‘Do Not Disturb’ sign outside your door will stop us disturbing you, unless you have ordered Room Service. If you wish to put a hold on any telephone calls for a while just tell Reception and we will take messages for you.
If we are staying for longer than one night will our room be serviced?
Our Housekeeping team is here from early morning until 3pm and all rooms will be serviced. If we have not serviced your room while you have been out and you have left your ‘Do Not Disturb’ sign on the door we will happily come back and do it. Please inform the Reception and we will sort this for you.
What if we want to extend our stay?
If you wish to extend your stay with us, please contact Reception before midday and they will inform you if there is availability to extend your stay.
How do I get local directions?
Follow the link HERE for directions or call us direct and we will be happy to help.
How can I find the hotel using sat nav?
Please enter ‘Park Row’ on your sat nav in the find street facility. Hart’s is located at the top of Park Row, through the black iron gates on the left-hand side. (If entering a postcode please use NG1 6GN, however, the street name ‘Park Row’ is generally more accurate).
Do you have parking?
We do have a private car park, which does not need to be pre-booked – it is priced at £9.95 per night.
How do I make a group booking?
For five rooms or more call our Reception Manager Melissa Willis on 0115 988 1900 or drop her an email at [email protected].
What is your group booking policy?
Bookings of five – eight rooms are subject to our group booking terms and conditions. 7 days prior to arrival date. Nine rooms and above require 14 days cancellation without charge.
Do you accept stag and hen parties?
We do not permit groups in the hotel that will disrupt the peace for our guests.
Can you organise a business account?
Absolutely, please contact our Reception Manager directly on 0115 988 1900 or email [email protected]
Do you have meeting facilities?
Hart’s Upstairs is a bright and contemporary function room which can be arranged in a variety of layouts. The space is open and bright and our maximum capacity is 100. We also have a Private Dining Room which can cater for up to 16 people.
What will I find in my room?
Every room features an en-suite bathroom, super-comfy king-size or super-king bed with duvet, remote control TV, tea and coffee making facilities, and desk area. See our full list of features HERE.
All of our bedrooms operate a no-smoking policy throughout.
Do you offer room service?
We offer 24-hour room service. Please view the menu HERE. Please note it is subject to change.
Do you have minibars?
Each room has a fully stocked minibar and you will find the price list in your room. The minibar is an honesty bar, any items found to be consumed after departure will be charged for.
Do you have tea & coffee making facilities?
We happily offer you coffee and tea in your room with our compliments. You will find fresh milk in your minibar. If you do not like the choices on offer, please tell us and we will do all we can to change it. If you do not want to make it yourself just call Room Service and we will bring it to you!
Do you provide sufficient coat hangers in the room?
There are four coat hangers in the wardrobe, if you require more please call reception.
Do you offer free Wi-Fi?
Yes, we’re pleased to offer all our guests free Wi-Fi in rooms and public areas.
Do rooms have air conditioning?
We do not have air conditioning in bedrooms, but all rooms are equipped with effective cooling fans.
Many city centre hotels have effective air conditioning, mostly due to the fact that it’s impossible to open any windows because the amount of pollution from noise and air borne dirt. One of our great benefits is that it is possible to open your bedroom window and enjoy fresh air, because of our unique location. Additional ventilation is available by turning the summer vent on by the switch beside the entrance.
Are bathrobes available?
If you would like to borrow one during your stay, please ask at Reception.
Can you provide extra pillows and blankets?
If you need another pillow, more towels, or an extra blanket these are available upon request from our Housekeeping department.
Do you have ironing facilities?
These are available from our Reception team on request. If you need a defined crease on your trousers for the morning, just call Reception and ask for a portable trouser press to be brought to your room.
Is there a hairdryer in the room?
You will find a hairdryer next to the safe.
Do you have a room safe?
All rooms are fitted with a safe. If you need to store larger items these can be kept in the hotel main safe.
Do you have dry cleaning facilities?
We can arrange for items of clothing to be dry cleaned with a local company. Items given to Reception by 9am will be returned by 3pm the same day. Same day delivery is unfortunately not available at weekends and bank holidays.
Are travel adaptors for electrical devices provided?
Plugs in the UK are 3-pronged and run at 220-240V. Worldwide travel adaptors and chargers are available at reception. We ask those guests that have travelled from America to request a ‘Voltage Converter’ before using any appliances.
What TV channels can I get?
We have Freeview TVs installed as well as Sky TV with the following channels;
Sky Sports 1, 2 and 3, Sky Movies and Sky 1.
Are there telephones in your rooms?
All rooms are fitted with telephones. We can give you your own telephone number if you prefer to receive all your calls direct to your bedroom or suite. Please ask Reception for the number.
Do you have any smoking rooms?
We operate a no-smoking policy in all bedrooms.
How many people do family rooms accommodate?
Our family room can accommodate a family of up to two adults and two children (aged 15 and under). For larger families we also have interconnecting rooms subject to availability.
We can provide cots and additional beds at additional charges.
Do Hart’s have interconnecting rooms?
Yes, we offer interconnecting rooms. You will need to contact us directly to see if we have these rooms available to book. For more information about these rooms, give us a call on 0115 988 1900.
Food and Beverage
For more information regarding the restaurant see our Restaurant FAQs
How do I book breakfast?
Breakfast can be booked at the same time as you book your hotel room online, or if you prefer you can book breakfast at any time at the hotel or just turn up.
How much does breakfast cost?
Continental Breakfast is £10 and Full Buffet Breakfast is £15 per person.
Where is breakfast served?
Breakfast in served in Hart’s Restaurant located outside of the main reception. You are welcome to enjoy breakfast in your room a £3.50 tray charge per tray will be applied to you bill.
What time is breakfast available?
Our breakfast is available Monday to Friday 7.00am-9.30am and 7.30am-10.00am Saturday, Sunday and Bank Holidays. It is open to non-guests so ideal if you are looking to meet friends or colleagues.
Where can I view the breakfast menu?
You can view the menu HERE. If you have special dietary requirements, please advise reception in advance.
Is service charge included?
A discretionary service charge of 12.5% is added to all bills in the hotel and restaurant and 7% added to private dining in Hart’s Upstairs. While the staff love to get tips they do not expect them and will look after you whether you tip them or not.
Do you offer room service?
24-hour Room Service is available. Click HERE to find out more.
Do you have a bar?
We have the Park Bar located in the hotel which is open daily from 10am until late. Serving a snack menu as well as an extensive drinks menu. We also have a bar located in the restaurant where you can enjoy a pre-dinner aperitif.
Where is lunch and dinner served?
Lunch is available in the restaurant daily from 12 noon. If you prefer a more informal meal you can dine in the Park Bar from the restaurant menus or from the snack menu. Please see below the restaurant opening hours.
What are the restaurant opening hours?
Monday to Friday 7am to 2pm, 6pm to 10pm
Saturday 7.30am to 2pm, 6pm to 10.30pm
Sunday 7.30am to 3pm, 7pm to 9pm
Do you offer Afternoon Tea?
Afternoon Tea is available daily from 12 noon until 4.30pm and must be pre-booked at least 48 hours in advance. Find out more HERE.
What if I have a food allergy?
Please advise the team if you have any food allergies and let us know in advance if you have any special requests.
Thank you for choosing to stay at Hart’s Nottingham.
We’d be grateful if you would leave us a review on TripAdvisor about your visit https://www.tripadvisor.co.uk/UserReview
If you have any further queries, please contact the hotel directly.