We are ready for your safe and comfortable return
We are planning to re-open the hotel and restaurant on Saturday 4th July, subject to government confirmation.
Hart’s procedures will focus on ensuring stringent levels of hygiene and the ongoing need for social distancing to protect both staff and guests. We will of course update these special measures once we receive definitive advice from the government.
We will ensure our staff are fully trained in the new processes and are committed to delivering to the Hart’s standards.
We hope these new measures along with our full risk assessment offer reassurance to both our guests and staff that their safety and well-being is of the utmost importance.

Social distancing

We’ll be limiting the number of hotel guests and diners and there will be social distancing guidance throughout.

Please do your part by following the advice as best you can.

Keep left when walking

When navigating the hotel we ask you to keep left, this makes for an easy and efficient way to maintain social distancing and greatly reduces the chances of bumping into another person.

Cleaning & disinfection

We will be increasing cleaning and disinfection of all public areas and guest rooms, paying special attention to high-touch items

Use of bedrooms and floors will be rotated based on occupancy to enable a deep clean after every stay.

Sanitise

We will be providing hand sanitiser for use throughout the hotel.

Dispensers will be located on each floor and in all public areas.

Face coverings

Feel free to wear a face covering.

Symptoms

Please do not travel if you present any symptoms.

Test & trace

Please help stop the spread of Covid-19 by supporting the government’s test and trace service.

As per the government advice we will be collecting contact details for all visitors.

Luggage

Hotel staff are asked to refrain from handling guests’ luggage unless there is a particular need.

Lift

The lift will be disinfected regularly and we ask that the lift is only shared by one family at a time.

Please use the stairs where possible.

Check-in & Check-out

We will endeavour to contact guests prior to arrival to confirm an approximate arrival time to minimise time at check-in.

Express check-out remains available to all our guests.

Contactless payment

We offer cash-free methods of payment including contactless payment methods.

Food & beverage

Our restaurant and courtyard will be open with reduced capacity to ensure safety. Therefore pre-booking is advisable.
Breakfast buffet will be replaced with a breakfast menu to reduce contamination.
One time use menus will be utilised and emailed upon request to reduce unnecessary collateral and to enable guests to pre-order prior to arrival. Available during service times.
We continue to offer 24-hour in-room dining.

Stay Alert

Please help stop the spread of Covid-19 by supporting the government’s test and trace service and do not travel if you present any symptoms.

Hotel bookings

We welcome new room reservations from 4th July onwards.
All existing reservations remain confirmed.
Reservations can be made online or by calling our team on 0115 988 1900.
Check availability

Cancellation policy

With our flexible cancellation policy, you are not required to pay anything until your arrival and can cancel 24 hours prior, totally free of charge.
Hotel Policies

Restaurant bookings

Our restaurant and courtyard will be open to non-residents.
Reserve your table by calling 0115 988 1900 or by booking online.
People should only visit Hart’s Kitchen in their household groups (or support bubbles), or with one other household, or with up to five other people if dining in our courtyard.
Reserve a table

Risk assessment

Hart’s are following a risk assessment to make our workplace safe (be COVID-secure).
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