We have re-opened and ready for your safe and comfortable arrival to Hart’s Hotel & Kitchen, Nottingham.
Space and hygiene are the keystones to our policy as detailed below. We have made changes to reflect current advice and continue to follow the latest Government announcements.
We look forward to welcoming you to Nottingham once again very soon.
Social distancing
We’ll be limiting the number of hotel guests and diners and there will be social distancing guidance throughout.
Please do your part by following the advice as best you can.
Keep left when walking
When navigating the hotel we ask you to keep left, this makes for an easy and efficient way to maintain social distancing and greatly reduces the chances of bumping into another person.
Cleaning & disinfection
We will be increasing cleaning and disinfection of all public areas and guest rooms, paying special attention to high-touch items
Use of bedrooms and floors will be rotated based on occupancy to enable a deep clean after every stay.
Sanitise
We will be providing hand sanitiser for use throughout the hotel.
Dispensers will be located on each floor and in all public areas.
Face coverings
Face coverings are mandatory in the hotel public areas for guests and staff.
Symptoms
Please do not travel if you present any symptoms.
Test & trace
It is now a lawful requirement that we take every guests’ details for the NHS Test and Trace programme and, as of Thursday 24th September, all our guests will be required to do so via the NHS’ own Test and Trace app.
Luggage
Hotel staff are asked to refrain from handling guests’ luggage unless there is a particular need.
Lift
The lift will be disinfected regularly and we ask that the lift is only shared by one family at a time.
Please use the stairs where possible.
Check-in & Check-out
We will endeavour to contact guests prior to arrival to confirm an approximate arrival time to minimise time at check-in.
Express check-out remains available to all our guests.
Contactless payment
We offer cash-free methods of payment including contactless payment methods.
Food & beverage
In accordacne with current Government guidelines it is now mandatory for every customer to provide their contact details. When arriving at Hart’s, please be prepared to download the NHS Covid-19 App to register your details.
Reservations can be made online or by calling our team on 0115 988 1900.
With our flexible cancellation policy, you are not required to pay anything until your arrival and can cancel 24 hours prior, totally free of charge.
The new ‘rule of 6’, means by law we are unable to take bookings larger than 6.
Hart’s are following a risk assessment to make our workplace safe.
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