What sort of restaurant are you?
Hart’s aims to provide a thoroughly professional blend of skilled service and modern British cooking in a stylish and comfortable interior with emphasis on simple but fantastic, fresh ingredients. Head chef Dan Burridge uses top quality ingredients, often locally sourced in simple striking combinations.
What awards do you have?
Recent awards and accolades include the following;
- 2 AA rosettes for culinary excellence
- Finalist for the Taste of Nottinghamshire Award
- Recommended by Michelin Guide 2019
- Mentioned in the Good Food Guide 2019
- Hotel Restaurant of the Year – Midlands in the Food Awards 2018
- Nottingham Cocktail Week – Best Cocktail
- TripAdvisor Certificate of Excellence
How do diners send you feedback?
Diners can complete a feedback card which is presented with the bill.
We’d also be grateful if you would leave us a review on TripAdvisor about your dining experience. https://www.tripadvisor.co.uk/UserReview
Diners can also send us their feedback using our online feedback form.
Claire to look at simple online feedback form like this example https://www.thegoodfoodguide.co.uk/feedback
What is the dress code?
Our dress is smart casual. Vests and flip-flops are regarded as inappropriate attire.
Are children/babies allowed in the restaurant?
We welcome well-behaved children in the restaurant, all we ask is that you are mindful of the other diners. Please do let us know if you require a high chair in advance so we can accommodate this.
We have baby changing facilities.
We try to accommodate all dietary requirements, please inform us of any dietary requirements at the time of booking.
Do you have lift access?
Our restaurant is on the ground level but on arrival there are a couple of steps. We do have a lift in the entrance to accommodate those who are unable to manage the steps.
How do I reserve a table?
Table reservations can be made online HERE. Or alternatively, please call the restaurant reservation line on 0115 988 1900 or email [email protected].
Do you welcome walk-in guests?
We do, although please be aware that weekends are generally our busy period so we would suggest you ring in advance.
What is the maximum table size I can book?
The maximum table size is for 10 people. We are happy to work with larger groups but we will split the tables although keeping you together in the same section of the restaurant where possible.
What time is breakfast served from?
Our breakfast is available Monday to Friday 7.00am-9.30am and 7.30am-10.00am Saturday, Sunday and Bank Holidays. It is open to non-hotel guests so ideal if you are looking to meet friends or colleagues.
Can I remove the service charge?
Of course. The service charge is discretionary.
Do you accept major credit cards?
We accept all major credit cards, including debit cards with Visa or Mastercard logos.
How do I apply for a job at Hart’s?
Visit our Careers page HERE
Do you offer Sunday lunch?
We do – find out more HERE
How do I find out about special events?
Sign-up to our e-newsletter HERE to keep up-to-date with our events, latest news and offers.
Do you have a private dining room?
We have a private dining room located on the ground floor which can accommodate up to 16 diners.
Do you offer gift vouchers?
Yes – you can purchase these from a member of the team or call us on 0115 988 1900 and we’ll post them out to you. Find out more HERE
Do you offer military discounts?
We do not offer such discounts
Do you have a cloakroom?
Yes – we can store coats for you while you dine.
Is smoking allowed?
We have a non-smoking policy throughout including e-cigarettes
Do you have car parking?
We have very limited car parking at the entrance of the restaurant. If there are no spaces available parking is permitted on Park Row or NCP Mount Street is located only a 5-minute walk away. Find out more details HERE
What are you opening hours?
7am to 2pm, 6pm to 10pm, Monday to Friday
7.30am to 2pm, 6pm to 10.30pm, Saturday
7.30am to 3pm, 7pm to 9pm, Sunday
Can we come early for a drink?
Certainly – we have a bar with an extensive drinks and cocktail menu.
Do you allow dogs?
We do allow Assistance Dogs in the restaurant and hotel rooms, however family pets are not allowed.
What is the maximum capacity of the restaurant
We can seat 88 diners with an additional 16 in the private dining room
Do you offer set menus?
We offer a lunch and dinner set menu
- Two course lunch £22 available Monday to Saturday
- Two course pre theatre £22 available Monday to Saturday.
- Two course dinner menu £24 Sunday to Thursday
Do you offer the restaurant for exclusive use?
This depends on the time of year – please call the Restaurant Manager to discuss.
What If I am allergic to certain ingredients or have food intolerance?
Please advise on booking any food intolerances so we can ensure you dine with confidence.
Are there vegetarian dishes available?
Yes, we have plenty of options for vegetarians and other dietary requirements. Our chefs are also happy to cook you a bespoke dish according to your specific needs depending on ingredients available. Please let us know in advance. Read more HERE
Do you offer gluten free dishes?
Of course – find out more HERE
Something wasn’t quite right, who can I speak to?
We’re sorry to hear that. Please do let us know if anything wasn’t quite right and we will do our best to sort it out. In the first instance, you should speak to the Restaurant Manager. If you feel you haven’t been heard, feel free to contact the general manager Adam Worthington on 0115 9881900.
How long is my table held for?
If you have reserved a table, we will hold your table for up to 15 minutes before you arrive. Unfortunately, we are unable to hold a table for any longer, as we do get extremely busy at times and it would be unfair on other customers. We will try our best to accommodate you and provide an alternative table as soon as we can, but please understand that this may not always be easy. If you or your guests are running late, please inform the receptionist so that alternative arrangements can be made to accommodate your guests as soon as they arrive.
I’ve been asked to pay a deposit, how do I pay the deposit for my reservation?
Please call the restaurant on 0115 988 1900. Your card will not be charged unless you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 24 hours prior to the reservation. If this situation occurs, we reserve the right to charge your card £5 per person for ‘no show’. If you are booking over the phone for groups of 10 or more, you will be asked to provide credit/debit card details; without those details we will not be able to secure your reservation.
Do you have different opening hours during Christmas and New Year?
Yes we do – please view HERE
How do I cancel a reservation?
Please call 0115 988 1900 or email [email protected]
Do you offer Afternoon Tea?
We serve Afternoon Tea daily from 12 – 4.30pm. View all the details HERE
Do you offer cocktails?
We have an extensive cocktail menu and a talented bar team. Read about our award HERE
I’m not that knowledgeable about wines, can you help?
We have a wonderful array of fine wines and our team will happily pair your wine with your meal.
Do you have WI-FI?
We offer free wi-fi for all our guests. Remember to follow-us on Facebook, Instagram and Twitter.
I am raising funds for charity – could you offer your support?
Please send all requests to head office Hambleton Holdings PLC – email [email protected]
Who do I send press enquiries to?
Please contact our Marketing Manager Claire Jolliff on 0115 988 1900 or [email protected]
Do you have a wedding licence?
We hold a license for wedding ceremonies to be conducted in Hart’s Upstairs and can accommodate your complete wedding package. Please get in touch with our wedding planner Sally Thornhill for more details [email protected]
What can we do for a special occasion?
We do our best to ensure your visit is a memorable one and are happy to arrange Champagne on arrival if required. We are happy to discuss any other special requirements you may have.
Can we bring a birthday cake?
Can I bring balloons?
Can I bring my own alcohol?
We do not offer a corkage service.
Is there a local taxi service?
We can provide details of local taxi companies.
How does tipping and service charge work at Hart’s?
If you still need assistance having read all the above please call our friendly team who will be happy to help on 0115 988 1900.